SAA has been working hard for Property Managers so your tenants can engage with us directly and easily. We want to give you back the gift of more time.
You are very busy, and we appreciate that you need us to work directly with your tenant and leave you to do what you do best.
When you onboard a new tenant, they download the free App from the Apple App Store or Google Play store. Their mobile needs to be registered on the SAA system to gain access to the App. You can either add their number in the portal with the new tenant details or email our Agency Services team to update you. If you are syncing data through Property Me, Property Tree, or Palace, the update will be done automatically for you on the next sync. If your tenant has issues logging in, have them call us for the team to help. Our number is 1300 125 276.
Once the App is downloaded, your tenant will be asked to log in with their mobile number, enter a security code and allow notifications.
Once their mobile is registered, tenants can, message us directly with enquiries, check on their next scheduled service, track when the technician is on the way to their service, or, log beeping, faulty, or chirping alarm service requests.
With some new legislation across different states, SAA has included information on the property the tenant needs to have access to under these new rules. They can:
Tenants can only see information relative to their property, and once they move out and a new tenant moves in, the old tenant will no longer have access to the property information. It would help if you let us know when you have a change of tenant.
Our consultants can show you a live demonstration. Click the button below, and our team will be in touch.