About Us

Our mission is to save lives by taking a caring and disciplined approach to offering compliance, protection for property owners, tenants, and real estate agents.

We were born to manage compliance and are proud and honoured that each day we keep people safe in their homes. We are Australian owned and operated and pride ourselves on our affiliations with real estate agents, landlords, homeowners and tenants over our 19 year history.  As the longest running specialist in smoke alarm compliance, we also work with numerous social and community housing bodies across Australia in fire protection for residential properties. 

Since 2005, we have completed more than 2.2 million smoke alarms services. Recently, with changes in legislation in Victoria we have added full gas and electrical safety checks to the services package.

We are transparent and our values stand at the forefront of who we are. We have data that decides how our business is run and we always act with integrity.

Our Values

Act with integrity
Decisions through data
Challenge the status quo
Listen, act and resolve
Respect, appreciate and collaborate with others
Build lasting customer relationships
Taking ownership
Grow, learn and develop
Communicate openly, with confidence and courage
Managing Director
Troy Thompson
Sundaresh Rao
National Field Services Manager
Scott Moore
Head of IT
Jerry Zhu
Financial Controller
Nycki Hayson
National Sales & marketing Manager
Gina Wood
Our people are key to our success and we build our own technology to make it easy!

Our team is made up of people who care about what we do.  They are at the heart of our business and we value them every day.  They are resilient, inventive, objective, determined, funny and smart. They know they are saving lives.

Our technological capability is second to none.  With our in-house development team we are constantly updating our portal, improving systems and integrations with our partners and developing tools to save you time.  Contact us if you would like to know more on how this benefits your agency.  

SAA provides so much support to their employees and each team member is like a family where we work together to reach goals and never feel that we cannot ask for assistance from our super friendly and supportive management team.  I love being on the road seeing and meeting my customers from various real estate agents to discuss their portfolio as most of my agents are very welcoming and always happy to chat with me.


SAA is like a home away from home, like a second family.  From the moment I started with the company, I have never been left to drown.  There is always someone to offer a helping hand or support, whether it be a colleague, a team member of another department, or someone within the management team.  It also comes with a relaxed and social environment and offers great flexibility when required, (definitely not a company that is all work and no play).  This is why I love working at SAA and would recommend working at SAA to anyone who asks.


I am surrounded and supported by a great team, who are passionate about the safety of others, along with being part of an ever-evolving industry.


I’m treated as a valuable employee and have respect from and for our fellow team members.  We are rewarded for our successes.

New South Wales

At SAA I feel respected and am given daily encouragement to concentrate on the task at hand.


Licence - NSW 225414C, VIC 24374, ACT 2014903, QLD 73281, WA EC011144
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