Your safety during COVID is our primary concern, and if your property is due for its annual smoke alarm service, we wanted to assure you that we take every precaution while carrying out this essential service.
After conferring with Fair Trading, it is confirmed that smoke alarms are an essential service and under sections 58 and 64A of the Residential Tenancies Act. As a tenant, you are required to grant access to the property for these essential services. The NSW Public Health Orders also confirm this under Sector 4 - Public Safety and Administration, fire protection and safety. Read more.
Smoke Alarms Australia will book directly with you to make a convenient time; however, we need to enter the property to service the alarms. Our team will confirm if you have any COVID issues at your home, and our field force will follow a strict process when attending to each property. Our priority is to keep everyone safe.
We understand you may have concerns about allowing our service technicians into your property to conduct our service. We take this responsibility very seriously. Our COVID safe hygiene and work practices are industry-leading and are as follows:
We thank you in advance for allowing us to carry out this service. In most instances, it will take 10-20 minutes and ensure you have working early warning protection from the risk of a house fire.
As a tenant, you have exclusive access to our tenant application available on the Apple or Google Play stores. You can message us directly with enquiries, check on your next scheduled service, track when the technician is on the way to their service, or log beeping, faulty, or chirping alarm service requests.