Peace of mind - backed with quality insurance!

Smoke Alarms Australia: Comprehensive liability coverage that protects landlords and agencies

When it comes to smoke alarm compliance, not all service providers are equal — and few offer the level of protection and peace of mind that Smoke Alarms Australia (SAA) does. We have worked closely with our insurer to create a unique policy that places safety, responsibility, and reliability at the forefront of our service.

Why it matters for landlords and agents

Most compliance providers refer liability for alarm failure back to the manufacturer. At SAA, we carry that responsibility ourselves — treating our service like that of a manufacturer, even though we do not produce the alarms. This means:

1. You will not be passed from one party to another in the event of an incident.
2. SAA’s insurance covers both faulty workmanship and alarm malfunction.
3. Every alarm supplied and installed by SAA is covered under our insurance policy.

This approach provides real protection and simplifies the claims process, removing uncertainty for landlords, agencies, and property managers.

Full responsibility — materials, workmanship, and more

In the event of a critical failure involving a SAA - installed alarm or battery, we accept full responsibility. Our public liability insurance covers up to $20 million AUD in damages related to property loss, personal injury, or financial impact. This goes well beyond the industry norm.

What happens during a property transition?

If a property transitions to SAA from another provider, we continue to cover our own workmanship. It is important to note that we cannot assume liability for alarms or batteries installed by other providers. Liability in these cases remains dependent on the original provider’s insurance and the source of the alarms used (whether locally distributed or imported).

Helping agencies manage risk proactively

SAA does not just respond to risk — we help agencies understand and manage it. Our team works directly with agencies to increase alarm coverage across portfolios, closing compliance gaps and reducing exposure to liability. We have a number of resources at our disposal, such as our online customer portal which can be found here.

Peace of mind backed by policy

At SAA, we are committed to doing more than just installing alarms — we are here to protect the people and properties you manage. With one of the strongest insurance offerings in the industry, we are proud to stand behind our work and shoulder the responsibility, so you do not have to.

Partner with SAA to protect your landlords, your tenants, and your business.