Tenant Information

As a tenant, part of your landlords duty of care is the installation and maintenance of compliant and working smoke alarms.

Setting some time aside to allow our technicians to service your property is an important part of keeping you and your loved ones safe and ensuring smoke alarms are working to provide proper warning against the dangers of fire and smoke.

If you require any further information, feel free to contact us.


How can I make an appointment?

Our bookings team will be in contact with you to schedule a service at a time that is suitable for you. If you would like to book an appointment, you can call our bookings team on 1300 125 276.

 If our representative is running late for an unforeseen reason, we will be in touch to let you know what time you can expect your property will be serviced.

How long will the service take?

The service will take approximately 10-20 minutes, but can vary depending on how many smoke alarms are in your property and the nature of the work to be completed.

How can I identify your representatives?

Our representative will be dressed in a red polo shirt displaying the Smoke Alarms Australia logo. They will also carry identification and you can request this prior to the inspection. All Smoke Alarms Australia representatives are police checked. Our technicians are highly trained and our electricians are fully licensed.

What happens after the service?

Once the service is complete your smoke alarms may continue to beep. This is normal and is a result of residue artificial smoke being detected by the smoke alarm. If your alarm continues to beep for more than one hour after the service, please contact our support line which will be given to you upon completion of the service.